Claims Admin

The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims FNOL Handler will be responsible for a range of activities, including receiving and registering claims, reviewing insurance policies, documenting claims, and coordinating with adjusters, keeping detailed record of claim-related interactions for compliance and future reference and ensuring that all work is completed accurately and efficiently.

• Receive and Register Claims
• Gather Information
• Document Claims
• Assess Coverage
• Provide Guidance
• Coordinate with Adjusters
• Maintain Records
• Customer Service
• Ensure the quality of work is achieved
• Collaborate with team members and other departments
• Stay informed about company policies, procedures, and industry regulations
• Participate in training and development opportunities
• Pass all certification exams

• Excellent attention to detail, with the ability to manage multiple tasks effectively
• Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs
• Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized
• Ability to handle sensitive information with confidentiality and professionalism
• Sound knowledge of claims administration procedures and related systems
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and claims management software
• Ability to work independently and collaboratively in a fast-paced environment

• 401k matching
• Health insurance
• Flight privileges

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